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Jefferson Fisher

how to deliver bad news

Published almost 2 years ago • 1 min read

Hey Reader,

Need to share some bad news?

It’s never easy. But there are ways to do it that respect both you and the person on the receiving end.

Here’s how to deliver bad news:

1: Warn them.

Instead of beating around the bush with small talk, be straightforward.

Say something like, “I’ve got bad news. You’re not going to like what I have to say.” Or, “This is going to be difficult to talk about.”

This prepares them mentally for what’s coming next.

2: Pause for a second.

After your warning, pause for a second. You’re giving them a chance to brace themselves for what you’re about to say.

By adding this pause, you’re also allowing their analytical side to catch up. (And reduce the chance of an emotional overreaction.)

3: Deliver the bad news.

The more direct you are, the kinder you’ll be.

Don’t make it about your feelings with phrases like, “I really hate to tell you this.” You need to rip off the band-aid and be direct.

For example, “I got bad news. I can’t come tonight.”

And that’s how to deliver bad news.

- J.

P.S. If you want to be kind, be direct. Clarity is kindness in difficult conversations.

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156 S. Main Street Ste 300 #769, Lumberton, TX 77657

Jefferson Fisher

Trial Attorney & Communication Expert

Simple, practical communication advice for your next conversation.

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