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Simple, practical communication advice for your next conversation.
Hey Reader, In this episode I have the privilege of listening to more voicemails sent by you. I hear these questions for the first time on the podcast, so my responses are completely raw and real. In this episode, you’ll learn: How to respond when someone says “that’s just my personality” as an excuse to be rude What to say when someone gives you a backhanded compliment or passive aggressive jab Calm phrases that immediately shift power back to you in tense conversations How to know when a...
Hey Reader, I’ve wanted to have this conversation for a long time. This week’s guest is Will Guidara, the former co-owner of Eleven Madison Park, which became the number one restaurant in the entire world under his leadership. He’s also the author of the New York Times best selling book Unreasonable Hospitality and a producer on The Bear, an Emmy Award winning TV show. What struck me most about Will wasn’t just how he built a world-class restaurant, it was how deeply he understands people....
Hey Reader, My seven-year-old has decided she's a chef. Cookies, fresh bread, scrambled eggs — if it can be made, she's making it. Her brother has decided he's a food critic. His only note so far is "more." They have a good system. :) Watching her figure out something new, one attempt at a time, is a good reminder for us. You don't always get it right the first time. You just keep showing up until it clicks. That's what we're doing here. Let's get into this week's three things. #1. From My...