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Hey Reader,

One more Australia story and then I'll move on. Deal? Coffee in hand as I type this, which will make sense when you get to #3. Let's get into it.

#1. From My Inbox: "I struggle to control my anger when I see people make mean comments intended to hurt others. What's the best way to stay calm and still defend someone?"

That heat you feel watching someone get torn down means you care. That's good. Now get control of it before you speak. One slow inhale through your nose. Shoulders drop on the exhale.

Then choose your next words:

"Was that meant to be helpful or hurtful?"
"That crossed the line."
"We don't talk to people like that here."

A steady voice defends better than a loud one.

#2. A Communication Tip: Confident People Speak Once

We learn early that the loudest voice runs the room. You saw it in today's inbox question. But think about who you listen to at work. It's the person talking at half that volume.

Confident people don't need to repeat themselves. Say your point one time. Say it slower than feels comfortable. People hear that.

#3. Something I'm Currently Loving: Flat Whites (my new Aussie friends know this one)

I've been back from Australia for a few days now, but one thing came home with me: flat whites. I've been making them at home. They taste close. Close enough to bring me back for a minute. New to flat whites? It's a coffee you'll find all over Australia. A little smaller than a latte, a little stronger, and smooth all the way through. If you find them on a menu near you, order one.

Glad you're here Reader,

J