|
Simple, practical communication advice for your next conversation.
Hey Reader, I’ve wanted to have this conversation for a long time. This week’s guest is Will Guidara, the former co-owner of Eleven Madison Park, which became the number one restaurant in the entire world under his leadership. He’s also the author of the New York Times best selling book Unreasonable Hospitality and a producer on The Bear, an Emmy Award winning TV show. What struck me most about Will wasn’t just how he built a world-class restaurant, it was how deeply he understands people....
Hey Reader, I'm trying something new this week on the podcast. In today's episode, you'll hear real voicemails from people dealing with real-life situations. I’m listening to them for the first time live, so you'll hear my unfiltered answers. :) In this episode, you’ll learn: What to say when someone shuts down emotionally How to handle an apology that isn’t accepted (without carrying the weight of it) The exact language to use in hard conversations about money, leadership, and boundaries...
Hey Reader, My daughter taught me a secret handshake this week. It took about four tries to get it right. But somewhere in those four tries I was reminded that communication is much more than words. It's how you show up. When you show up. Whether you put down your mental to-do list and give them your full attention. Presence is a form of communication. Sometimes it's the loudest thing you can give. Let's get into this week's 3 things. #1. From My Inbox: "How do I manage my delivery when...