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Simple, practical communication advice for your next conversation.
Hey Reader, My seven-year-old has decided she's a chef. Cookies, fresh bread, scrambled eggs — if it can be made, she's making it. Her brother has decided he's a food critic. His only note so far is "more." They have a good system. :) Watching her figure out something new, one attempt at a time, is a good reminder for us. You don't always get it right the first time. You just keep showing up until it clicks. That's what we're doing here. Let's get into this week's three things. #1. From My...
Hey Reader, I'm trying something new this week on the podcast. In today's episode, you'll hear real voicemails from people dealing with real-life situations. I’m listening to them for the first time live, so you'll hear my unfiltered answers. :) In this episode, you’ll learn: What to say when someone shuts down emotionally How to handle an apology that isn’t accepted (without carrying the weight of it) The exact language to use in hard conversations about money, leadership, and boundaries...
Hey Reader, My daughter taught me a secret handshake this week. It took about four tries to get it right. But somewhere in those four tries I was reminded that communication is much more than words. It's how you show up. When you show up. Whether you put down your mental to-do list and give them your full attention. Presence is a form of communication. Sometimes it's the loudest thing you can give. Let's get into this week's 3 things. #1. From My Inbox: "How do I manage my delivery when...