Hey Reader, In this episode I have the privilege of listening to more voicemails sent by you. I hear these questions for the first time on the podcast, so my responses are completely raw and real. In this episode, you’ll learn: How to respond when someone says “that’s just my personality” as an excuse to be rude What to say when someone gives you a backhanded compliment or passive aggressive jab Calm phrases that immediately shift power back to you in tense conversations How to know when a...

Hey Reader, Last week I got a plaque in the mail from YouTube for hitting 1 million subscribers. Honestly, it doesn't feel real. I’m very aware it’s not about me. One million means there are a lot of people who value better conversations and that fires me up. Moments like this make me pause, smile, and then get back to work. Grateful you're here, Reader! Let’s jump right into this week’s 3 things. #1. From My Inbox: "How do I find a balance between being authentic and trying to be positive...

Hey Reader, I’ve wanted to have this conversation for a long time. This week’s guest is Will Guidara, the former co-owner of Eleven Madison Park, which became the number one restaurant in the entire world under his leadership. He’s also the author of the New York Times best selling book Unreasonable Hospitality and a producer on The Bear, an Emmy Award winning TV show. What struck me most about Will wasn’t just how he built a world-class restaurant, it was how deeply he understands people....