Hey Reader, My daughter taught me a secret handshake this week. It took about four tries to get it right. But somewhere in those four tries I was reminded that communication is much more than words. It's how you show up. When you show up. Whether you put down your mental to-do list and give them your full attention. Presence is a form of communication. Sometimes it's the loudest thing you can give. Let's get into this week's 3 things. #1. From My Inbox: "How do I manage my delivery when...

Hey Reader, Spring is here and I’ve been enjoying time outside with my kids. This week my son and I dug a hole in the yard. I was surprised how much good conversation can happen when an 8-year-old boy has a shovel and some dirt! This week, I hope you can make some time to get outside and dig into a good conversation too. Here are this week’s 3 things: an inbox question, a communication tip, and something I’m currently loving. #1. From My Inbox: "I love your tips. But, how do I remember what...

Hey Reader, I can't tell you how many times I've watched a hard conversation fall apart before it ever gets going. In this week's episode, I'm breaking down the 3 biggest mistakes people make in hard conversations, and how to fix each one. Here’s what’s in this episode: Why "always" and "never" turn any conversation into an argument about accuracy Why the more you explain a "no," the less it sounds like one Why the first seven seconds aren't about your words (and what to do when they go...